Privacy Policy

Effective Date: April 15 / 2025

At Sion’s Autocenter Shop Repair (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our site, you agree to the terms below.

1. Information We Collect

1.1. Information You Provide

  • Contact Details: Name, email address, postal and billing addresses, phone number.
  • Vehicle Information: Make, model, year, VIN, mileage, service history.
  • Payment Information: Payment card details, processed securely via third‑party payment processors.

1.2. Information Collected Automatically

  • Usage Data: IP address, browser type, operating system, pages visited, date/time stamps.
  • Cookies & Tracking Technologies: Cookies, web beacons, analytics tools (e.g., Google Analytics) to understand site usage and improve user experience.

2. How We Use Your Information

We use personal data for the following purposes (adapted from Lightning Auto Repair & Tires):

  1. Service Delivery: Schedule, perform, and manage repair and maintenance services.
  2. Communications: Send appointment confirmations, reminders, invoices, and results.
  3. Payment Processing: Complete transactions and billing.
  4. Customer Support: Respond to questions, feedback, and disputes.
  5. Marketing (with consent): Provide promotional offers, newsletters, and updates.
  6. Website Improvement: Analyze usage patterns and enhance features.
  7. Legal Compliance: Meet regulatory, tax, and legal requirements.

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share it only in these cases:

  • Service Providers: Third parties who help us operate (e.g., booking software, payment gateways, email platforms). They’re contractually bound to protect your data.
  • Legal Obligations: When required by law, subpoena, or government authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Protection of Rights: To enforce our terms and prevent fraud or wrongdoing.

4. Data Security

We implement a combination of administrative, technical, and physical safeguards, including:

  • SSL/TLS encryption for data in transit.
  • Firewalls and intrusion detection systems.
  • Regular security audits and software updates.
  • Access controls and employee training on data protection.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Track website performance and user behavior.
  • Remember your preferences (e.g., language, forms).
  • Provide targeted content and advertising (with your consent).

You can manage or disable cookies via your browser settings, but certain features may not function properly.

6. Third‑Party Links

Our site may include links to third‑party websites (e.g., social media, payment portals). We are not responsible for their privacy practices. We encourage you to review each site’s policy directly.

7. California Privacy Rights (CCPA/Shine the Light)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request disclosure of categories and specific pieces of personal data collected.
  • Right to Delete: Request deletion of your personal data (subject to legal exceptions).
  • Right to Opt‑Out: Request that we do not sell your data (we do not sell by policy).
  • Non‑Discrimination: You will not be penalized for exercising your rights.

Submit CCPA requests via email or phone (see Section 10).

8. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal data from minors. If you believe a minor has provided information, contact us to have it removed.

9. Changes to This Policy

We may update this policy as our practices or legal requirements change. All modifications will be posted here with a revised “Effective Date.”

10. Contact Us

For privacy inquiries, to exercise your rights, or report concerns, contact us:

Sion’s Autocenter Shop Repair
22507 S Normandie Ave
Torrance CA 90520
📞 310 350 1687
✉️ info@sionsac.com
🌐 www.sionsautocenter.com